Eight Black Airport Shuttle

Terms and Conditions (revised 08/2023)

Introduction

All services (as defined below) offered by Eight Black Partnership, LLC dba Eight Black Airport Shuttle dba BOCO Airport Shuttle LLC and its affiliates are subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: https://eightblackairportshuttle.com/terms-and-conditions/ 

Eight Black Airport Shuttle’s services (the “Services”) consist of arranging and providing transportation reservation services over the phone, via websites to individual users and payment collection services of fees and expenses from users for the Services. Your decision to enter a reservation or to accept transportation services is at your sole discretion.

Reservations

About Reservations

To confirm a Shuttle reservation, a valid credit card is required to be added to the clients profile at the time of booking. All credit card details are stored securely via our online portal. Your credit card will be charged at the time of booking, not on the day of travel.

We cannot accept any reservation that doesn’t have the passengers cell phone or arriving flight details (airline and flight number). Flights run early and late and our dispatch team may need to contact you – to ensure that you are accommodated on the first available shuttle.

By providing your cell phone number during the reservation process, you agree to allow Eight Black Airport Shuttle to call and/or text information regarding your reservation details. However, Eight Black Airport Shuttle drivers are not required to call passengers in advance of the pickup.

By making a reservation you are consenting to email communications. To opt-out, simply uncheck the “Sign me up for email updates” option during the booking process, or by clicking the unsubscribe link at the bottom of our marketing emails.

Customers are responsible for providing accurate information at time of booking. When providing travel information, the customer agrees that the information will be accurate. Eight Black Airport Shuttle is not responsible for mistakes made by customers while using the service, its official websites, or reservation platforms. Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Passengers are responsible for correct reservation selection of pickup/drop-off times to meet their individual travel needs, and to provide corrections or updates to their reservations if necessary. Eight Black Airport Shuttle is not responsible if a passenger selects a reservation time that does not allow them adequate time to clear security and board their flight on time.

Passengers are responsible for providing accurate flight information, including airline and flight number. If accurate flight information is not provided, customers may not be moved to the next available shuttle automatically, and/or given a trip credit for missed shuttles.

Reservation Changes

Excessive changes to your reservation less than 48 hours before your travel time may incur additional fees.

Payments

When you submit an online reservation for a shuttle reservation, your credit card is going to be charged immediately. The payment receipt is going to say “BOCO Airport Shuttle” – the owner of Eight Black Airport Shuttle.

If you do not wish to make an online booking and would rather make your booking over the phone, there is a $5 fee for all telephone reservations.

Cancellations

We operate just like every major airline. You will have 24 hours from the time you make this booking to cancel and request a full refund.

We understand that your plans may change. We will try and accommodate your change request as best we can. If you cancel your booking within 24 hours of making your reservation, a full refund will be issued. After 24 hours, you may make date, time and name changes for free. If you wish to cancel more than 24 hours after making your booking, the booking is non-refundable and you will only be issued a trip credit for future bookings. Trip credits do not expire and can be transferred to anyone else.

Operational Issues

In the event of unforeseen or uncontrollable circumstances such as traffic and/or weather, mechanical breakdown, or operational issues, an interruption in service with delays may occur. In such a case, Eight Black Airport Shuttle will make all attempts to provide alternative transportation. Eight Black Airport Shuttle is not liable for any fees for missed flights, or as a result of missed flights and cannot provide alternate transportation suggestions. 

Eight Black’s Get Home Guarantee

Any Eight Black shuttle customer that gets stranded at DEN Airport – due to flight delay, cancellation or weather, we will transport back to Boulder or Longmont on the same day of your shuttle ride to DIA free of charge.

Seating is on a first come, first served availability.

If you are stranded at Denver International Airport and need a ride back home, please call Eight Black Customer Service at (720) 223-5474 and press ‘4’ to speak with an operator or to leave a message. They will confirm your seat on the shuttle and let you know the next available departure time from DIA. Then, head outside of Door 515 on the East side of the terminal, and look for the Eight Black Airport Shuttle vehicle.

Travel Time

Shared ride shuttles typically take longer than black car or private charter service due to servicing multiple pick-ups, drop-offs, and possible use of a transfer point. Travel time is also dependent on geography, weather conditions, time of day, and traffic conditions. Because of these variables, we cannot provide an exact duration of travel time. Eight Black Airport Shuttle is not liable for any fees for missed flights, or as a result of missed flights and cannot provide alternate transportation suggestions. 

 

Pick Up Procedures at DIA

When you have retrieved your checked bags (if applicable), walk outside on LEVEL 5 (Baggage Claim), EAST Side, Door 515 Curbside pick up. Eight Black Airport Shuttle drivers are not required to call passengers in advance of the pickup. Shuttles will depart DIA on schedule whether all passengers are onboard or not. If your flight gates at DIA less than 20-minutes before your scheduled departure time, the shuttle may not wait before departing. If you are unable to board the shuttle at your scheduled time, you will automatically be rescheduled to the next available shuttle pickup. 

 

Hotel & Residential Pick Up Procedures

When you select a time for a hotel or residential pick-up, your pick-up will be scheduled for an exact time. This exact pick-up time and the scheduled run time selected at booking may be different. You will receive an email and/or text message the night before your trip with your exact pickup time. 

e.g. if you select the 4:00am shuttle, your exact pickup time may be as early as 2:35am or as late as 3:10am depending on the number of passengers on that pick-up route and your location in relation to the airport.

Our system will also send you an automated text when the shuttle is on its way. Eight Black Airport Shuttle drivers are not required to call passengers in advance of the pickup. Please be advised that the shuttle cannot wait and will depart three (3) minutes after the scheduled pick-up time received via text message or email. No shows are chargeable and non-refundable.

Rates

Tolls, taxes, and other fees may be not included in the advertised cost of the ride and customers may be responsible for additional charges.

Our drivers keep 100% cash gratuity given directly to your driver. Gratuity is not automatically included in any shuttle reservation. Any gratuity added to an online reservation will be added to a collective tip pool to be shared amongst all drivers working each day. 

Luggage

Each passenger is allowed one (1) standard piece of luggage plus one (1) carry on. If you are transporting skis or bicycles, you must indicate such at the time of booking. Fees apply for all oversized pieces of baggage or excess luggage. Undeclared luggage will be charged an additional penalty or denied based on space available. Wheelchairs are carried free of charge.

Eight Black Airport Shuttle is not responsible for lost, damaged, or stolen baggage, or for any items left on the shuttle at the end of your service. It is your responsibility to collect your baggage and personal items at the end of your trip. Customers may contact lostandfound@eightblack.com to report missing items. Unclaimed lost and found items collected by Eight Black Airport Shuttle will be donated to Goodwill two (2) weeks after the date of collection regardless of contact from the owner. Eight Black Airport Shuttle does not ship any items that were left on the shuttle, all items must be picked up at the Hub in Longmont.

Safety

Vehicles cannot be loaded beyond legal seating capacity at any time.

All passengers are required to wear seatbelts while on-board. We reserve the right to refuse service to any passenger who refuses to wear a seatbelt.

Shuttle vehicles are exempt from Colorado’s child passenger safety laws. However, this does not mean children are any safer traveling in these types of vehicles. It is always the safest option to use car seats and booster seats, even in exempt vehicles. Eight Black Airport Shuttle does not provide any car seats or booster seats. In the event that a passenger brings their own, a responsible adult accompanying the child(ren) is responsible for the installation and use of the seat.

Pets

We are pet friendly. All pets must be transported in an approved animal carrier/crate. Animals will not be permitted to ride in the cabin unsecured with the exception of Service Animals protected by ADA and may directly accompany their handler as per law.. Cleaning fees will apply for any mess caused by your pet (e.g. excessive pet hair, urine, or feces). You must let reservations know if you intend to travel with a pet.

Smoking/Alcohol/Vaping/Drug Use

Smoking, Alcohol, Vaping, and or Drug Use is strictly prohibited in any of our Vehicles. A minimum of a $500 fee will apply for violations of this policy.

Parking at Eight Black Hub

Customers who are using the shuttle service from our Longmont Hub/Office location may park their personal cars on location during their travel. Customers must park in the spots designated “Customer Parking.” Any car that is parked in an incorrect space may be moved at the discretion of Eight Black management using a jack and dolly lift system. 

24-hr Booking line +1 720 223 5474

BOCO Airport Shuttle LLC DBA Eight Black Airport Shuttle