Voucher Refund Information

I sincerely apologize for not including information about how we would handle vouchers in our previous email regarding the closure of our shuttle business. That was an incredibly difficult day for me professionally.

We are actively working on a system to manage the refund process, and it is my full intention to refund every single customer, no matter how long it takes. I know this situation has been a letdown for you and for the Boulder County community.

To initiate your refund, please fill out this form:
Voucher Refund Request Form

Once we cross-reference the submitted forms with our master list, we will contact you directly with details on how the actual refund process will work. We are going to start by refunding people who purchased from the most recent sale and then work our way through the list systematically. It may take up to 12 months to get everyone taken care of. If we can make it happen sooner, we will.

I am truly sorry for any inconvenience caused by the closure of the shuttle service.

Regards,

SIMON CHEN
Founder & Owner

Saying Goodbye to Eight Black Airport Shuttle

This is a hard message to write.

Eight Black Airport Shuttle, like Longmont Shuttle and Boulder Shuttle before it, has always been local—built from the ground up to serve our Boulder County neighbors. We took pride in providing reliable, shared airport rides from homes, hotels, and businesses across the region, including through our Hub in Longmont.

In 2022, we expanded our reach by acquiring Green Ride Boulder and Longmont’s shared ride operation. That chapter allowed us to grow, serve more people, and keep shared ride service alive in our community.

But like many transportation companies, we’ve been hit hard by a perfect storm—a significant increase in insurance premiums, rising airport and regulatory fees, and steep capital costs. In the shared ride model, where affordability matters most, we simply can’t raise prices enough to cover those costs while still offering the frequency and schedule that our customers expect.

So with a heavy heart, we’ve made the decision to shut down Eight Black Airport Shuttle.

Our last day of service will be today, Friday, June 13, 2025.

Know a hero?

Sometimes, a white knight appears. If you or someone you know has interest in supporting or acquiring this piece of local transportation infrastructure, we’re open to a conversation.
📩 [email protected]

We’re grateful beyond words for the thousands of people who’ve ridden with us, shared feedback, and trusted us to get them to and from the airport over the years. This service has meant the world to us—and saying goodbye is painful.

Thank you for being part of the ride.
– The Eight Black Shuttle Team